Shipping & Returns

SENDING:

When will my order be delivered?
Orders placed on working days before 18:00 hours will be delivered on the next working day.
Winter coats are exceptionally delivered within 48 hours.

How will my order be shipped?
All deliveries are sent via DPD courier service.

Why has my product not (yet) been delivered while it is in stock?
It is possible that the ordered product(s) will not be delivered the next working day, there are a number of factors below:
- The product is the last one, but has a manufacturing fault, defect or damage;
- The purchase of the product has taken place from the franchise company; 
- The product must be ordered from the main supplier;
- The product must be ordered from the distribution centre;
- The product has been offered for sale for the time being due to a system malfunction while it is not in stock.

Should any of the above factors occur, we will contact our customers directly by telephone and inform them by e-mail. 

We do our utmost to provide our customers with the best service and to send them a good product by means of a product check.
Unfortunately, it can happen that garments contain manufacturing defects, defects and damage. 
Delivered products are carefully checked, steamed and repacked by us. 

Will I receive a Track & Trace number when I ship?
You will automatically receive an e-mail with a Track & Trace code. You can retrieve your order via the following link: https://www.dpdpredict.nl/.
You also have the option of informing the DPD courier service before 24:00 hours of the time at which you wish to receive the parcel.

I have not received a Track & Trace number, what should I do?
It is possible that the sent e-mail with Track & Trace code has ended up in your unwanted inbox. You can look it up in your inbox.
Please wait 24 hours before contacting our customer service.

I have a P.O. Box address, will my order also be sent?
P.O. Box addresses are not recognized by our courier service, please do not enter them.
All orders are shipped on the same working day and delivered the next working day provided that the product(s) is/are in stock.
We will keep you informed about the status of your order.

I am not present during delivery of package.
It is possible that you are not at home and / or that you have not been able to comment on the
E-mail. When your package (-and) can not be delivered to you on Monday to Friday, is standard offered at the neighbors.
If you wish that your package (-and) may not be delivered to the neighbors, please inform us so that we mention this on the package.

If you and the neighbors are not present for receipt, you will receive a note in the mailbox. It says whether you want the package to be offered again, possibly at an alternative address to be delivered or at one of the pickup point to be delivered so that you can pick it up at a desired time.

When is 'Free shipping' valid?
Our 'Free Shipping' service is valid for a minimum order of €29.99 and national shipments. For international shipments, the system automatically calculates shipping costs.

When is 'Payment in arrears' valid?
Our 'Subsequent Payment' service is valid for a minimum order amount of €50,- and a maximum of €150,- incl. fee costs of €7,49,-. The Feekkosten will also be charged if you return the order and cancel it. See policy 'Payment on receipt' for more information: Pay After Receipt

CURRENT:

How can I exchange my products?
Clothing and accessories can be exchanged for a different size or product within 14 days of receipt. Underwear is not accepted because of Hygiene!
As of 13 April 2015 Style Italy will deliver a returnform in the box with your order. You can also use this return form to return items. Fill in the return form completely and send it by post together with the Invoice/Packing slip to Style Italy. As soon as we have received your package we will process the order. 

How are products accepted?
If clothing is worn, washed, we cannot accept the item. These will be returned* to the customer.
Returns are requested in the reasonably condition, undamaged condition and neatly in original packaging, unused and labelled.
Without neatly protected packaging and without a label, we are forced to charge 10% processing costs for each product.

Where can I return products?
The return address can be found on the returnform.

I want to return and/or exchange my item(s), how much does this cost me?
Costs for return shipment are for the account of the customer.

Do I still have to pay for an exchange?
For orders on styleitaly.eu orders from €30,- will be shipped once more for free (if the product is not on offer). When exchanging orders under €30,- we ask €4,99 administration and shipping costs. As soon as the package is received by us, you will automatically receive a payment link for shipment by e-mail.

If you have placed an order through an external party, the following rules apply: 

For orders placed by an external party, orders from €50 will be shipped once free of charge (provided the product is not on offer). When exchanging orders under €50, we charge €4.99 administration and shipping costs. As soon as the package is received by us, you will automatically receive a payment link for shipment by e-mail.

For exchanges of orders with small Sale items up to €79.99, shipping costs are requested. For exchanges of orders with coats from the Sale up to € 99.99, shipping costs are requested. 

As soon as we have received the payment we will send you the desired size/product. 

I have a wrong product / size received, what now?
If you believe that you have received the wrong product/size or a damaged product, please contact us first by e-mail with the image of the defect. We will then process your request within 24 hours.
Attention! The postage costs for products that are returned without any response by us, are for your own account.

Do I have to send my package by registered mail?
You do not have to send your parcel by registered mail, but you do have the possibility to trace the parcel by registered mail.

Where can I return my item(s) for exchange/return?
You can send your parcel through any post office.
Costs for return shipment are for the account of the customer.
Keep the Track & Trace code, this is your proof of delivery!

What is the response number of Style Italy?
Style Italy does not have a reply number. The return costs are for the account of the customer.

Can I also exchange a product at one of the Sales Points/Franchisers?
Exchange and Complaint handling is only possible at the location of purchase. Purchases from the webshop can only be handled by the webshop.
 

CANCELLATION:

Will I get my money back when I return my product?
Of course, if you are not satisfied with your purchase, you have the right to return the items to Style Italy within 14 days after delivery. If a free exchange is returned for the time being, we will charge the costs incurred.
Returns are requested in the reasonably condition, undamaged condition and neatly in original packaging, unused and labelled. 
Without neatly protected packaging and without a label, we are forced to charge 10% processing costs for each product.

Can I cancel my order after 14 days?
You have a cooling off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. The product can only be returned unused and in a reasonable way - in its original condition and packaging - to the merchant.
Only the costs of returning from the consumer to the shop are for the account of the consumer.

The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs charged by the Entrepreneur for the returned product, without delay but within 14 days following the day on which the Consumer notifies him of the withdrawal. Unless the trader offers to collect the product himself, he may wait to repay until he has received the product or until the consumer demonstrates that he has returned the product, whichever time is earlier. The trader uses the same means of payment for reimbursement as the consumer has used, unless the consumer agrees to another method. The refund is free of charge for the consumer.

Outside the cooling-off period, returned orders will not be accepted. You will receive a voucher for the purchase price. This voucher can be spent within a period of 6 months via www.styleitaly.eu

If you exercise your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after notification of your return, provided the product has already been received back in good order.

How are products accepted?
If clothing is worn, washed, we cannot accept the item. These will be returned* to the customer.
Returns are requested in this case in the reasonable condition, undamaged condition and neatly in original packaging, unused and labelled. 
Without neatly protected packaging and without a label, we are forced to charge 10% processing costs for each product.

Complete the return form in full and only send it by post together with the Invoice/Packing slip to Style Italy. As soon as we have received your package we will process the order.
Without the Invoice/Packing Note or a copy of it, no processing can take place.

When will I get my money back?
After confirmation of return you can expect your money back within the legal period of 14 working days on the account number with which the order was paid.
For reasons of privacy, we cannot refund the amount to another bank account.

If you have paid by credit card, we will refund the amount to your credit card account. How long it takes for the amount to return to your account depends partly on the cooperation of the bank / credit card company and is therefore not entirely within our control.

I have received the wrong amount on my account.

Unfortunately, errors cannot always be prevented. If you think you have received the wrong amount back, please contact our customer service via [email protected].

The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the trader offers to collect the product himself, he may wait until he has received the product or until the consumer proves that he has returned the product, whichever time is earlier. The trader uses the same means of payment for reimbursement as the consumer has used, unless the consumer agrees to another method. Costs for return shipment are for the account of the customer. The refund is free of charge for the consumer.

Can I also return a product and cancel it at one of the Points of Sale / Franchisers?
Returns, Cancellations and Complaints are only possible at the place of purchase. Purchases from the webshop can only be handled by the webshop.

FORCE MAJEURE - FORCE MAJEURE
Neither the entrepreneur nor the consumer is responsible for the delay in performance or delivery as a result of a Force Majeure. A Force Majeure is a consequence of an event that neither the entrepreneur nor the consumer could have prevented. A Force Majeure includes but is not limited to acts of God, wars, labour strikes or disputes, economic political prohibition of trade, government decisions or any other Force Majeure event. 

Images and information on this website are subject to change.

*For orders under €30,- we will ask for shipping costs.
*Sale articles are all articles in the category Sale. All articles under €100,- are under Sale article. 

Do you have any questions? Please contact our customer service via [email protected]

Last modified on 1 September 2019, 

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